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This Malaysian Standard provides the fundamental concepts, principles and vocabulary for quality management systems (QMS) and provides the foundation for other QMS standards. This Malaysian Standard is intended to help the user to understand the fundamental concepts, principles and vocabulary fo quality management systems (QMS) and provides the foundation for other QMS standards.

The second revision of MS ISO 9000 : 2015 describes the fundamental concepts and principles of quality management which are universally applicable to the following :

a) organisations seeking sustained success throught the implementation of a quality management system ;

b) customers seeking confidence in a organisation's ability to consistenly provide products and services conforming to their requirements;

c) organisations seeking confidence in their supply chain that their product and service requirements will be met;

d) organisations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management

e) organisations performing conformity assessments against the requirements of ISO 9001;

f) providers of training assessment or advice in quality management and

g) developers of related standards


This Malaysian Standard proposed a well-defined QMS, based on a framework that integrates established fundamental concepts, principles, processes and resources related to quality, in order to help organisations realize their objectives. Its aim is to increase an organisation's awareness of its duties and commitment in fulfilling the needs and expectations of its customers and interested parties, an in achieving satisfaction with its products and services.


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